{"id":1181,"date":"2025-08-06T08:22:42","date_gmt":"2025-08-06T08:22:42","guid":{"rendered":"https:\/\/msaeniger.ne\/?page_id=1181"},"modified":"2026-03-06T10:11:03","modified_gmt":"2026-03-06T10:11:03","slug":"direction-onaris","status":"publish","type":"page","link":"https:\/\/msaeniger.ne\/?page_id=1181","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1181\" class=\"elementor elementor-1181\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e03f0cd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e03f0cd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5312ef38\" data-id=\"5312ef38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59b48d06 elementor-widget elementor-widget-page-title\" data-id=\"59b48d06\" data-element_type=\"widget\" data-settings=\"{&quot;align&quot;:&quot;center&quot;}\" data-widget_type=\"page-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"hfe-page-title hfe-page-title-wrapper elementor-widget-heading\">\n\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/msaeniger.ne\">\n\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n\t\t\t\t\t\t\t\t\n\t\t\t\tFAQ  \n\t\t\t<\/h2 > \n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6832ccd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6832ccd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d48b585\" data-id=\"d48b585\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5beec59 elementor-widget elementor-widget-text-editor\" data-id=\"5beec59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!DOCTYPE html>\n<html lang=\"fr\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>FAQ MSAE<\/title>\n    <!-- Font Awesome pour les ic\u00f4nes -->\n    <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.0.0-beta3\/css\/all.min.css\">\n    <style>\n        * {\n            margin: 0;\n            padding: 0;\n            box-sizing: border-box;\n        }\n        body {\n            background-color: #f4f7f6;\n            font-family: 'Segoe UI', Roboto, system-ui, sans-serif;\n            line-height: 1.6;\n            color: #2c3e50;\n        }\n        .faq-container {\n            max-width: 1000px;\n            margin: 40px auto;\n            padding: 20px;\n        }\n        .faq-title {\n            color: #1e5f3c;               \/* vert fonc\u00e9 *\/\n            border-left: 8px solid #1e5f3c;\n            padding-left: 20px;\n            font-size: 2.2rem;\n            font-weight: 600;\n            margin-bottom: 10px;\n            letter-spacing: -0.5px;\n        }\n        .faq-subtitle {\n            color: #2c3e50;\n            font-size: 1.2rem;\n            margin-bottom: 30px;\n            margin-top: 5px;\n            padding-left: 28px;\n            opacity: 0.8;\n        }\n        .faq-grid {\n            display: flex;\n            flex-direction: column;\n            gap: 16px;\n        }\n        .faq-card {\n            background: white;\n            border-radius: 24px;\n            padding: 24px 28px;\n            box-shadow: 0 8px 20px rgba(0,40,20,0.04);\n            transition: all 0.2s ease;\n            border: 1px solid rgba(30, 95, 60, 0.1);\n        }\n        .faq-card:hover {\n            box-shadow: 0 12px 28px rgba(30, 95, 60, 0.1);\n            border-color: rgba(30, 95, 60, 0.2);\n        }\n        .faq-question {\n            display: flex;\n            align-items: flex-start;\n            gap: 15px;\n        }\n        .faq-icon {\n            color: #1e5f3c;\n            font-size: 1.8rem;\n            min-width: 40px;\n            text-align: center;\n            line-height: 1;\n        }\n        .faq-question h3 {\n            font-size: 1.3rem;\n            font-weight: 600;\n            color: #1e5f3c;\n            margin-bottom: 10px;\n        }\n        .faq-answer {\n            margin-left: 55px;\n            color: #2c3e50;\n            font-size: 1rem;\n            background-color: #f0f9f0;   \/* vert tr\u00e8s clair *\/\n            padding: 18px 22px;\n            border-radius: 18px;\n            border-left: 4px solid #1e5f3c;\n        }\n        .faq-answer p {\n            margin-bottom: 0;\n        }\n        \/* assistance section *\/\n        .assistance-block {\n            margin-top: 40px;\n            background: linear-gradient(145deg, #eef7ee, #ffffff);\n            border-radius: 30px;\n            padding: 30px 35px;\n            display: flex;\n            flex-wrap: wrap;\n            align-items: center;\n            justify-content: space-between;\n            border: 1px solid #c8e0c8;\n            box-shadow: 0 8px 18px rgba(0,0,0,0.02);\n        }\n        .assistance-left {\n            display: flex;\n            align-items: center;\n            gap: 18px;\n        }\n        .assistance-icon {\n            background: #1e5f3c;\n            width: 60px;\n            height: 60px;\n            border-radius: 60px;\n            display: flex;\n            align-items: center;\n            justify-content: center;\n            color: white;\n            font-size: 2rem;\n            box-shadow: 0 10px 12px rgba(30,95,60,0.2);\n        }\n        .assistance-text h4 {\n            font-size: 1.6rem;\n            font-weight: 600;\n            color: #1e5f3c;\n            margin-bottom: 5px;\n        }\n        .assistance-text p {\n            color: #2c3e50;\n            font-size: 1.05rem;\n        }\n        \/* Bouton non cliquable : transform\u00e9 en div *\/\n        .assistance-button {\n            background-color: #1e5f3c;\n            color: white;\n            border: none;\n            padding: 16px 36px;\n            border-radius: 60px;\n            font-size: 1.2rem;\n            font-weight: 600;\n            transition: background 0.2s;\n            box-shadow: 0 8px 14px rgba(30,95,60,0.3);\n            display: inline-flex;\n            align-items: center;\n            gap: 8px;\n            border: 2px solid transparent;\n            cursor: default;           \/* pas de curseur pointer *\/\n            pointer-events: none;       \/* d\u00e9sactive toute interaction *\/\n        }\n        hr {\n            margin: 30px 0 10px;\n            border: 1px dashed #d0dfd0;\n        }\n        @media (max-width: 700px) {\n            .faq-question {\n                flex-direction: column;\n                gap: 8px;\n            }\n            .faq-answer {\n                margin-left: 0;\n            }\n            .assistance-block {\n                flex-direction: column;\n                text-align: center;\n                gap: 20px;\n            }\n            .assistance-left {\n                flex-direction: column;\n            }\n        }\n    <\/style>\n<\/head>\n<body>\n    <div class=\"faq-container\">\n        <h1 class=\"faq-title\">FAQ \u2014 Foire aux questions<\/h1>\n        <p class=\"faq-subtitle\">Les r\u00e9ponses aux questions les plus fr\u00e9quentes sur l\u2019adh\u00e9sion, les prestations et le suivi.<\/p>\n\n        <div class=\"faq-grid\">\n            <!-- Question 1 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Comment adh\u00e9rer \u00e0 la MSAE ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>Remplissez le formulaire d\u2019adh\u00e9sion, joignez les pi\u00e8ces requises et validez aupr\u00e8s de votre administration. Un num\u00e9ro d\u2019assur\u00e9 vous est ensuite attribu\u00e9.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Question 2 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Quels soins sont pris en charge ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>Voir la rubrique Prestations. Les exclusions sont d\u00e9taill\u00e9es dans le r\u00e8glement des prestations.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Question 3 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Quelles pi\u00e8ces fournir pour une prise en charge ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>Ordonnance nominative, facture d\u00e9taill\u00e9e, feuille de soins\/bon de prise en charge et pi\u00e8ce d\u2019identit\u00e9 de l\u2019assur\u00e9(e) (selon le cas). R\u00e9f\u00e9rez-vous au r\u00e8glement pour les cas particuliers.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Question 4 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Comment suivre un remboursement ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>Connectez-vous au Portail Assur\u00e9 pour consulter l\u2019\u00e9tat de vos remboursements et l\u2019historique des dossiers.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Question 5 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Comment ajouter un ayant droit ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>D\u00e9posez une demande via le Portail Assur\u00e9 avec les justificatifs (acte de naissance, certificat de scolarit\u00e9, etc.). La mise \u00e0 jour s\u2019affichera apr\u00e8s validation.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Question 6 -->\n            <div class=\"faq-card\">\n                <div class=\"faq-question\">\n                    <div class=\"faq-icon\"><i class=\"fas fa-circle-question\"><\/i><\/div>\n                    <h3>Que faire en cas d\u2019urgence ?<\/h3>\n                <\/div>\n                <div class=\"faq-answer\">\n                    <p>Rendez-vous au centre conventionn\u00e9 le plus proche. Apr\u00e8s prise en charge, conservez toutes les pi\u00e8ces (ordonnances, factures) pour un \u00e9ventuel remboursement.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Assistance et contact -->\n        <hr>\n        <div class=\"assistance-block\">\n            <div class=\"assistance-left\">\n                <div class=\"assistance-icon\"><i class=\"fas fa-headset\"><\/i><\/div>\n                <div class=\"assistance-text\">\n                    <h4>Contacter l\u2019assistance<\/h4>\n                    <p>Une question personnalis\u00e9e ? Notre \u00e9quipe vous r\u00e9pond sous 48h.<\/p>\n                <\/div>\n            <\/div>\n            <!-- Ancien bouton remplac\u00e9 par une div non cliquable -->\n            <div class=\"assistance-button\">\n                <i class=\"fas fa-envelope\"><\/i> \u00c9crire au support\n            <\/div>\n        <\/div>\n    <\/div>\n<\/body>\n<\/html>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ FAQ MSAE FAQ \u2014 Foire aux questions Les r\u00e9ponses aux questions les plus fr\u00e9quentes sur l\u2019adh\u00e9sion, les prestations et le suivi. Comment adh\u00e9rer \u00e0 la MSAE ? Remplissez le formulaire d\u2019adh\u00e9sion, joignez les pi\u00e8ces requises et validez aupr\u00e8s de votre administration. Un num\u00e9ro d\u2019assur\u00e9 vous est ensuite attribu\u00e9. Quels soins sont pris en charge [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1181","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/pages\/1181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/msaeniger.ne\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1181"}],"version-history":[{"count":26,"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/pages\/1181\/revisions"}],"predecessor-version":[{"id":2163,"href":"https:\/\/msaeniger.ne\/index.php?rest_route=\/wp\/v2\/pages\/1181\/revisions\/2163"}],"wp:attachment":[{"href":"https:\/\/msaeniger.ne\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}